Exchanges and returns

Last updated: January 2024

At FABOLER 2019 SL, we strive to provide the highest quality products and an exceptional shopping experience to our customers at a1padelshop.com. We understand that there may be times when you need to return or exchange a product. Please read our returns and exchanges policy carefully to understand the procedures and your rights.

1. Return or Exchange Request

To begin the return or exchange process, you must email our customer service team at info@a1padelshop.com. In the email, please include:

  • Your full name.
  • Order number.
  • Reason for return or exchange.
  • Product(s) you wish to return.
  • If you would like an exchange, please specify the new size you need.

2. Return Conditions

  • Products must be returned in their original condition, unused, unwashed, and with all tags intact.
  • The return request must be made within 14 calendar days from the date of receipt of the product.
  • Personalized or custom-made products are not eligible for return.

3. Return Process

Once your refund request has been approved:

  • Pack the product securely in its original packaging or in suitable packaging that ensures its protection during shipping.
  • Include a copy of the purchase receipt inside the package.
  • Please send the package to the address we will provide in our email response.

4. Shipping Costs

  • The buyer is responsible for shipping costs associated with returning the product.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned product.

5. Refund

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed and automatically applied to your original payment method within a certain period, which may vary depending on your payment service provider.

6. Size Changes

To change the size of a product:

  • Return the product following the return procedure mentioned above.
  • Once you have received and inspected the returned product, you must purchase it again in the desired size through a1padelshop.com.

7. Exceptions and Special Considerations

  • If the product you received is damaged or defective, please contact us immediately at info@a1padelshop.com with details of the product and the defect. We will process returns or exchanges in these cases at no additional cost to you.

8. Contact

For any additional questions regarding our exchange and return policy, please contact us at:

  • Email: info@a1padelshop.com
  • Phone: 673 84 48 42
  • Address: Calle Mendez Nuñez 12, 41001 Seville.

We appreciate your understanding and cooperation.

Sincerely,

FABOLER 2019 SL
a1padelshop.com team.